Last Updated: September 19, 2026

This Privacy Policy describes how Appliancedirectshop (“we,” “us,” or “our”) collects, uses, and protects personal information when you visit https://appliancedirectshop.sbs/ or make a purchase from us. We are committed to handling your data responsibly. This policy applies to customers in the United States and Canada. We do not actively market to or ship to the European Economic Area, but we respect privacy rights globally and extend the rights described below to anyone who contacts us.

Information We Collect

When you interact with our store, we may collect:

  • Identifiers: name, email address, phone number, shipping and billing address;
  • Commercial information: products purchased, order history, payment method (we do not store full card numbers; payment processing is handled by our payment providers);
  • Internet activity: IP address, browser type, device information, pages visited on our site;
  • Communications: messages you send us by email, phone, or the contact form on our website.

We collect this information directly from you when you place an order, create an account, subscribe to updates, or contact customer service. We also collect some information automatically through cookies and similar technologies when you browse our site.

How We Use Your Information

We use personal information for:

  1. Order fulfillment: processing payments, preparing shipments, and providing delivery updates;
  2. Customer support: responding to inquiries, processing returns, and resolving disputes;
  3. Site improvement: analyzing how visitors use our website so we can improve navigation, product presentation, and checkout flow;
  4. Legal compliance: maintaining records as required by tax, consumer protection, and anti-fraud laws;
  5. Marketing (only with your consent where required): sending promotional emails if you have opted in. You may unsubscribe at any time using the link in any marketing email.

Data Sharing

We share personal information only with service providers who help us operate our store, and only as needed for them to perform their functions. These include:

  • Payment processors (such as PayPal) to complete transactions;
  • Shipping carriers (USPS, UPS, FedEx) to deliver your order;
  • Email and hosting providers that support our website and communications.

We do not sell your personal information. We do not share your data with third parties for their own marketing purposes.

Your Rights Under CCPA (California Residents)

If you are a California resident, you have the right to:

  • Know what categories of personal information we have collected about you and how it is used;
  • Request deletion of your personal information, subject to certain legal exceptions;
  • Opt out of the sale or sharing of your personal information (we do not engage in these activities, but you may still submit a request);
  • Non-discrimination for exercising your privacy rights.

To exercise these rights, email us at info@appliancedirectshop.sbs with “CCPA Request” in the subject line. We will verify your identity and respond within 45 days.

Your Rights Under GDPR (EEA Visitors)

Although we do not actively market to or ship to the European Economic Area, if you are located in the EEA and contact us, we will extend the following rights to you: access, correction, deletion, restriction of processing, objection to processing based on legitimate interests, and data portability. To exercise these rights, contact us at the email above. We will respond within 30 days.

Data Retention

We retain order records for as long as necessary to comply with applicable United States tax and accounting laws. This period is typically no longer than 7 years. Customer support correspondence is retained for 2 years. Browsing analytics data is retained in aggregate form and is not linked to identifiable individuals after 26 months.

Cookies

Our website uses cookies to keep your cart functioning, remember your preferences, and understand site traffic. We use Google Analytics to understand site traffic and PayPal to process payments. These services may set cookies on your device. You can disable cookies in your browser settings, though some features of the store may not work properly if you do.

Security

We use industry-standard measures to protect your data, including SSL encryption across the entire site and secure payment processing through PCI-compliant providers. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security, but we take reasonable steps to safeguard your information.

Contact

For privacy-related questions or requests, write to:
Appliancedirectshop
4099 Anawalt Ridge Road
Anawalt, WV 24808
United States
Email: info@appliancedirectshop.sbs
Phone: +1 304-920-4748